Returns & Exchanges
At Fanola, we want you to be completely satisfied with your professional hair care purchase; if you are not happy with your order, items can be returned within 30 days of delivery provided they are in original, unopened condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your unused items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship to Fanola
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing